Terms and Conditions and Privacy Policy

At Central Balance Massage Therapy we adhere to the Association of Massage Therapists Code of Practice: https://mobile.amt.org.au/amt/code-of-practice.html 


Privacy Policy: 


Consent: By contacting us via website, phone or email, you are consenting to us collecting personal information, including health information for the purposes specified in this Privacy Policy. 


We collect clients personal information in order to plan an appropriate treatment for the clients presenting condition. All information is kept confidential between the massage therapist and the client.


When consent is provided by the client the Massage Therapist is able to work in consultation with your other relevant health professionals, such as, but not limited to, chiropractors, osteopaths, physiotherapists, naturopaths, general practitioners and other specialists in order to create a treatment plan that will further assist you and your presenting condition.   


Arrival Time: Please arrive 10 minutes prior to your consultation time on your initial visit. 


Late Arrivals: Please note that all consultations will conclude at their scheduled time. 


Cancellation Policy: All cancellations must be made within 24 hours of your appointment; otherwise 50% of consultation fee will apply. 


Payment Policy: All payments are required at the conclusion of treatment. Payment can take the form of credit card, eftpos and cash. Receipts will be issued electronically sent either to your phone via text message or email. 


Gift Voucher Policy: Gift vouchers are valid for 3 years from their purchase date. We require 24 hours notice of cancellation or treatment reschedule, otherwise the gift voucher will be forfeited. 


Complaints: If you are unsatisfied or have a complaint please contact us via phone or email to discuss your concerns. We will do our best to rectify the issue. 


If you have any questions regarding our Terms and Conditions or Privacy Policy; or if you would like access to your records please contact us.